Shipping & Delivery Policy

Delivery areas and charges

Delivery is available only when the postcode calculator accepts the destination or when we provide a separate written quote. Charges vary by postcode, distance, container length, quantity and the equipment required. The cart shows the available estimated delivery price before checkout.

For locations outside the calculator area, call 0468 247 793. An online order cannot be confirmed until a delivery option and price are agreed.

Delivery timeframe

Most deliveries within an accepted calculator zone are scheduled within 3–10 business days after EFT funds have cleared and the site-access review is complete. Remote locations, specialist equipment, severe weather, road restrictions or customer-requested dates may take longer. We provide a delivery window before dispatch; online estimates are not guaranteed appointment times.

Site-access requirements

• A legal and safe route for the delivery vehicle, including sufficient turning space.
• Firm, level ground capable of supporting the vehicle and container.
• Clearance from buildings, fences, trees, overhead lines and other hazards.
• A nominated person available to confirm placement and door orientation.
• Any permits, traffic management or property approvals arranged by the customer.

Estimate changes and cancellation

If the information supplied at checkout is incomplete or the site requires different equipment, we will provide the revised delivery requirement and price before dispatch. No additional amount is charged without approval. If you do not accept the change, you may cancel and receive a full refund of amounts paid for the undelivered order.

Failed or unsafe delivery

The driver may refuse unloading where conditions are unsafe or materially different from those disclosed. Reasonable re-delivery, waiting, storage or return-to-yard costs may apply where the failed delivery is caused by incorrect customer information or unavailable access. We will explain any cost before rescheduling.

Damage or incorrect delivery

Inspect the container at delivery where it is safe to do so. Report significant transit damage or an incorrect item promptly by calling 0468 247 793. Your rights under the Australian Consumer Law are not limited by this policy.