Privacy Policy

Information we collect

• Identity and contact details such as name, phone number and billing or delivery address.
• Order information including products, prices, delivery postcode and site-access notes.
• Payment status and transaction references. We do not request card details because checkout payment is by EFT.
• Account information where a customer chooses to create an account.
• Technical data such as IP address, device type, browser, cookies and pages viewed.
• Communications, support requests, photographs or access information you provide.

How we use information

We use personal information to process orders, calculate and arrange delivery, verify payments, provide customer support, prevent fraud, maintain the website, meet record-keeping obligations and comply with law. We may use aggregated information to improve products, navigation and delivery planning.

Disclosure to service providers

Information may be shared only where reasonably necessary with delivery operators, IT and website providers, professional advisers, banks, fraud-prevention services and government authorities where required by law. We do not sell personal information.

Cookies and analytics

The website may use essential cookies for the cart, checkout, security and account functions, together with analytics cookies that help us understand site use. Browser settings can block non-essential cookies, although some store functions may then be unavailable.

Storage and security

We use reasonable technical and organisational safeguards, including HTTPS, restricted access and software maintenance. No internet transmission or storage system can be guaranteed completely secure. Personal information is retained only for as long as reasonably required for the purpose collected, legal obligations and dispute resolution.

Access, correction and complaints

You may request access to or correction of personal information, or raise a privacy complaint, by calling 0468 247 793. We may need to verify identity before acting on a request.

Privacy contact: CONTAIN, 78 Webb Dock Dr, Port Melbourne VIC 3207, Australia · 0468 247 793.

Your legal rights

Nothing in this policy limits rights available under applicable Australian privacy law. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.