Refunds & Returns Policy

Change-of-mind returns

Call 0468 247 793 within 14 calendar days after delivery. A change-of-mind return may be approved when the container:

• has not been modified, painted, cut, installed, hired out or used after delivery;
• remains in materially the same condition shown and described at sale;
• can be safely collected and transported; and
• is accompanied by the order number and proof of purchase.

The customer is responsible for the actual collection and return-freight cost for an approved change-of-mind return. We do not charge an automatic restocking fee. Any agreed freight or damage deduction is disclosed before the refund is processed.

Items that cannot be returned for change of mind

• Containers modified, customised or altered at the customer’s request after the work has started.
• Containers damaged after delivery through use, site conditions, relocation or unauthorised work.
• Products that cannot be safely accessed or transported for collection.

These exclusions do not remove any remedy available for a product failure under the ACL.

Faulty, damaged or incorrect products

If a product has a major failure, you may be entitled to choose a refund or replacement under the ACL. For a minor failure, we may provide a repair or another remedy within a reasonable time. Where the claim is valid, we cover reasonable return or collection costs as required by law.

Used and refurbished containers may have dents, surface corrosion, repairs, paint variation and other cosmetic wear consistent with their stated condition. A disclosed cosmetic feature is not itself a product failure.

How to request a return

1. Call 0468 247 793 and provide the order number.
2. Describe the reason and provide clear photos where relevant.
3. Wait for return authorisation and collection instructions. Do not arrange an unapproved drop-off.
4. Unless otherwise agreed, the return contact location is 78 Webb Dock Dr, Port Melbourne VIC 3207, Australia.

Cancellations and refunds

Orders cancelled before dispatch and before custom work starts may be refunded in full. If approved custom work has started, documented non-recoverable work may be deducted where permitted by law and agreed in the order terms. Approved refunds are sent by EFT to the verified originating account, normally within 5–10 business days.